Nostalgy.AI

Support

Last updated: October 28, 2026

Need help with Nostalgy.AI? Write to support@nostalgy.dev from the email on your account, and tell us what happened (a screenshot helps). We usually reply within two business days.

Common questions

My restored photo isn’t ready or failed

Check your connection and try again. Large or very damaged photos can take longer. If it keeps failing, email us with the time it happened.

I can’t restore photos after signing up

Photos are processed only after you confirm your email. Check your inbox (and spam folder) for the confirmation link.

How do credits work?

One restoration uses 1 credit. A video uses more — the app shows the cost before you generate it. Credits don’t expire. If a video fails to generate, its credits are returned automatically.

I paid but didn’t receive my credits

Refresh your Account page. If the credits still don’t appear after a few minutes, email us with the date and the email used for payment.

Can I get a refund?

See section 5 of the Terms of Service. If a technical problem on our side kept you from using credits you bought, contact us within 30 days.

The colors don’t look right

Colorization is an AI reconstruction and can’t know the real colors of the original scene. Adding the decade and place when you upload usually improves the result.

How do I delete my photos or my account?

See Delete your account.

Privacy

Read our Privacy Policy or write to privacy@nostalgy.dev.